GELTRUDE

Every Giuseppe Zanotti creation is crafted with artisanal care, including embroidery, crystals, metal plates, and other decorative details. To preserve their integrity, we recommend avoiding direct contact between these elements and delicate materials such as satin, lace, and leather, which could become scratched or torn.

We therefore recommend storing your shoes separately in the dust bags provided in the box.

To clean the metal plaques, use only the dedicated cloth included in the box. In case of accidental contact with water, dry immediately with a soft, dry cloth.

To clean crystals and embroidery, gently use a soft, slightly damp cloth.

SHIPPING

All orders are processed from Monday to Friday, excluding public holidays, and are shipped within 1–3 business days.

Delivery times vary depending on the shipping method selected at checkout.

RETURNS

The return period for online purchases is 14 days from the date of delivery of the order. You can return or exchange your item free of charge by following the procedure outlined in Online Returns & Exchanges.

Incomplete, damaged or worn items cannot be accepted, as specified in our Terms and Conditions.